Privacy Policy – Godryv
At Godryv, we respect your privacy and are committed to protecting the personal data you provide when using our application, whether you are a driver (Captain) or a rider. This Privacy Policy outlines how we collect, use, protect, and share your data, as well as your rights under the laws of the Arab Republic of Egypt.
Information We Collect
A) For Drivers (Captains):
We may collect the following information:
- Full name
- Phone number
- Email address
- Profile photo
- National ID card photo
- Driver’s license
- Vehicle license
- Vehicle details (model, color, plate number)
- Drug test certificate
- Criminal record certificate
- Real-time location (GPS) during active trips
- Trip history and performance data
- Payment account information (e.g., bank account or preferred payment method)
B) For Riders:
We may collect the following:
- First name
- Phone number
- Location data for pickup and drop-off points
- Ride history
- Driver ratings
- Payment method (e.g., credit/debit card, cash, wallet, InstaPay)
How We Use Your Information
We use the collected information for the following purposes:
- Service Operation & Enhancement: Facilitate communication between drivers and riders, improve service quality, and personalize the user experience.
- Identity Verification: Ensure drivers meet the eligibility and safety requirements defined by Godryv.
- Payments: Process earnings for drivers and payments from riders.
- Customer Support: Provide immediate assistance when needed.
- Analytics & Performance Evaluation: Track user behavior, trip statistics, and offer relevant promotions or benefits.
- Legal Compliance: Fulfill legal and regulatory obligations in Egypt.
Data Sharing with Third Parties
We do not sell or rent your personal data. However, we may share certain information with trusted third parties in the following cases:
- Maintenance or insurance partners for package-related benefits
- Government authorities upon official legal request or investigation
- Electronic payment providers such as InstaPay for processing transfers
- Approved testing centers for medical and technical verification
Data Security
We implement appropriate technical and organizational measures to secure your data, including:
- Data encryption during transmission
- Restricted internal access to user data
- Regular system audits and security assessments
User Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Request account deletion (subject to contractual obligations)
- Withdraw consent for non-essential data processing
- Object to marketing or promotional usage
To exercise these rights, please contact us via the in-app support system.
Data Retention
We retain driver and rider data as long as the account remains active, or as necessary to comply with legal, operational, or contractual requirements.
Cookies
We may use cookies to enhance app performance, analyze usage, and personalize content. By using the app, you consent to this use.
Updates to This Policy
We may update this policy from time to time. Users will be notified through the app or via email. Continued use of the app after changes are made constitutes acceptance of the revised policy.
Governing Law
This policy is governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.
Contact Us
For any questions or complaints regarding this Privacy Policy, you may contact us through in-app support or email us at: